Returns & Exchanges

At Five, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Drop Off Package

  Affix the label to your parcel and drop it off at any authorized courier location or schedule a free pickup through our portal.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.